2tk10's Privacy Policy
Your personal information is completely safe with us. Read this policy for full details on how 2tk10 collects, uses, and protects your information.
This privacy policy ("Policy") defines the rights and responsibilities regarding personal information between the 2tk10 online gaming platform ("we", "our", "Platform") and its users ("you", "your"). By using 2tk10's website and services, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please stop using our services and contact our support team.
What Information We Collect
2tk10 collects certain information to operate its services smoothly, verify user identity, and ensure secure transactions. Information is collected according to the categories listed below:
Identity Information
- Full name and date of birth
- National ID card or passport number (for age verification)
- Email address provided at registration
- Mobile number (for transaction verification)
- Current address
Financial Transaction Information
- Deposit and withdrawal history
- bKash, Nagad, or Rocket account number (partial, not full)
- Bank account name and branch details (for bank transfers)
- Transaction time and amount
Technical Information
- IP address and device type
- Browser version and operating system
- Site access time and session information
- Data collected from cookies and similar tracking technologies
Gaming Activity Information
- Play history and bet records
- Details of bonus and promotion usage
- VIP level and points information
- Self-exclusion or responsible gaming settings
Purpose of Using Information
2tk10 uses your information only for specific and legitimate purposes. Each purpose listed below is clearly defined and is carried out on the basis of your consent:
Account Management
Your information is used to create, verify, and maintain your account and to ensure the security of transactions. Age verification (21+) is an essential part of this process.
Customer Support
Our 24/7 support team may access your account and transaction information to resolve your issues quickly. This information is used solely for the purpose of resolving problems.
Service Improvement
The 2tk10 platform is improved by analysing user experience. Data used for analysis is always processed in anonymised form.
Fraud Prevention
Information is used to detect and prevent illegal activities such as fraudulent conduct, use of multiple accounts, bonus abuse, and money laundering.
Communication and Notifications
Your contact information is used to send important account updates, transaction confirmations, security alerts, and promotional content according to your preferences.
Legal Obligations
Necessary records are kept to comply with applicable laws and regulations, to respond to lawful requests from authorities, and to resolve disputes.
Data Storage and Security
2tk10 gives the highest priority to the security of your personal information. Our security framework is built on industry-standard technology and strict administrative controls.
SSL Encryption
All data transmission between our website and servers is protected by SSL (Secure Sockets Layer) encryption technology. This means every piece of information travelling from your browser to our servers is fully encrypted and cannot be read by third parties.
Secure Data Storage
Your information is stored on secure servers with strict access controls in place. Only authorised staff may access information on a limited basis when required to fulfil specific responsibilities. All access is logged and regularly audited.
Data Retention Period
We retain your information only for as long as it is necessary. Information for active accounts is kept while the account remains open and for a defined period after closure to meet legal obligations. After that, information is securely deleted or anonymised.
Staff Training and Accountability
All 2tk10 staff and partners who have access to user information work under strict confidentiality agreements. Regular training on data protection is provided, and disciplinary action is taken against any breach.
Sharing Information with Third Parties
2tk10 never sells, rents, or inappropriately distributes your personal information. However, information may be shared on a limited basis in certain specific circumstances:
Payment Processors
Necessary information is shared with payment gateway providers such as bKash, Nagad, Rocket, and bank transfer services to process your deposits and withdrawals. This information is used solely to complete the transaction, and the relevant organisations follow their own privacy policies.
Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and Ezugi may access limited session data to ensure fair play and to resolve game-related disputes. These providers follow industry-standard security protocols.
Law Enforcement Agencies
2tk10 may be legally required to provide necessary information to the relevant authorities on the basis of a court order, summons, or lawful legal process. In such cases we do not disclose any information beyond what is legally required.
Technology and Service Partners
Infrastructure service providers such as server hosting, cybersecurity, fraud detection, and customer service software may access information on a limited, need-to-know basis. All such partners are bound by confidentiality agreements.
Cookie Policy
The 2tk10 website uses cookies and similar technologies to improve your browsing experience and to ensure the functionality of its services. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and basic site functionality. The site cannot function properly without them and they cannot be disabled.
Analytical Cookies
These cookies collect information to help us understand how our site is being used. This information is analysed in aggregate and is not used to identify any individual.
Functional Cookies
These cookies are used to remember your preferences, language settings, and past activity, making your next visit easier and more personalised.
Cookie Management
You can control cookies at any time through your browser settings. However, please note that disabling essential cookies may affect the functionality of the site.
Your Rights
2tk10 believes every user has the right to control their personal information. Your rights are set out in detail below:
A. Right of Access
You may request from us at any time to find out what information we hold about you. We will provide a detailed report within a reasonable time. To make this request, send an email to [email protected].
B. Right of Rectification
If any of your personal information is incorrect or incomplete, you may request a correction. We will verify and make the necessary correction as quickly as possible.
C. Right to Erasure
In certain circumstances — such as when your information is no longer necessary or you withdraw your consent — you may request that your information be deleted. However, some information may need to be kept for a defined period to fulfil legal obligations.
D. Right to Restrict Processing
You may request that the processing of your information be restricted in certain circumstances. During this time we will retain the information but will not actively use it.
E. Right to Data Portability
You may request your personal information in a structured, commonly used, and machine-readable format. This can be useful when transferring your information to another platform.
F. Right to Object
You may object to certain types of data processing — particularly in the case of marketing communications. After receiving your objection, we will stop the relevant activity within a reasonable time.
Protection of Minors
Important: 2tk10 is for persons aged 21 and over only. We do not knowingly collect any information from minors.
Age Verification Process
At registration, every user must declare that they are 21 years of age or older. 2tk10 may ask for a national ID card or similar identity document to verify this declaration. If we become aware that an account is being operated by a minor, that account will be closed immediately and all related information will be securely deleted. If you have any information about an underage user, please notify us at [email protected].
Policy Changes and Updates
2tk10 may amend this privacy policy from time to time in response to changes in its business environment, technology, or legal requirements.
Change Notification
Whenever significant changes are made to this policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notification will be displayed on the site's main page.
- The update date at the top of this page will be updated.
Continuing to use the site after changes have been made will be considered acceptance of the revised policy. If you do not agree with the changes, please contact us to discuss closing your account.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any of your rights regarding your information, please contact us. 2tk10's dedicated support team is ready to assist in both Bangla and English, 24/7.
Privacy Contact
For data rights requests, questions, or complaints:
Instant support is also available via live chat — 24 hours a day, 7 days a week.
We generally review the content of your request and respond as quickly as possible.
Special Note: This privacy policy applies to the use of 2tk10's services. We are not responsible for the privacy policies of third-party websites or services. For other legal matters with us, please also see the Terms & Conditions and Responsible Gaming pages.